Refund & Cancellation Policy
Refunds, cancellations and rescheduling for each paid service.
Your statutory rights
Nothing in this policy limits your rights under the Consumer Protection Act or the ECT Act, including rights where a service is defective or not delivered as described.
Cooling-off (ECT Act section 44): where it applies, you may cancel an online purchase without reason or penalty within 7 days after the transaction (for services) and receive a full refund within 30 days of cancelling. Only the direct cost of returning goods may be charged; there are no goods here.
[ATTORNEY REVIEW REQUIRED: confirm which section 42 exclusions (e.g. services that began with your consent before the cooling-off period ended, or digital content already downloaded) apply to each service below]
CV or cover letter download — R99
You see a preview before paying. If a technical fault on our side stops you receiving the paid download and we cannot fix it, you will get a refund.
You may cancel within the cooling-off period set out above. Once you have downloaded the full paid document, the service has been delivered.
[ATTORNEY REVIEW REQUIRED: whether downloading the paid document ends the cooling-off right]
AI career coaching — R49
If the coaching chat does not work after payment because of a fault on our side and we cannot fix it, you will get a refund.
You may cancel within the cooling-off period set out above, before you start the coaching chat.
[ATTORNEY REVIEW REQUIRED: whether starting the chat ends the cooling-off right]
Human coaching session — R450
After paying you submit a preferred time. A coach confirms the time and sends a video call link by email. If we cannot offer a suitable time, or we cancel, you may choose a refund.
You may reschedule free of charge with at least 24 hours' notice.
Coaching requires 100% upfront payment. You may cancel for a full refund within 7 days of booking, provided the session has not yet taken place.
Outside the cooling-off period, cancellations made less than 24 hours before the session, or no-shows, forfeit the fee. Delivered sessions are non-refundable.
[ATTORNEY REVIEW REQUIRED: enforceability of the forfeit clause under the Consumer Protection Act section 17 (reasonable cancellation charges)]
How to ask for a refund
Email nthabeleng_m@outlook.com with your account email, the date and the payment reference. Approved refunds go back to the original card via Yoco within [OWNER INPUT REQUIRED: processing time].